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Control Number	96705
Library	Central library
Signature	ITS 004.45
Title	ITSM process assesment supporting ITIL : using TIPA to assess and improve your processes with ISO 15504 and prepare for ISO 20000 certification
Author(s)	Barafort, Beatrix; Chittenden, Jane (editor)
Publisher	Zaltbommel : Van Haren, 2009
Description	217 pagina's : illustraties
Series	Best practice
ISBN	9789087535643
Notes	Met lit. opg.
Subjects (Dut.)	SYSTEEMPROGRAMMATUUR; PROCESBEHEERSING; KLANTENSERVICE; NETWERKARCHITECTUUR; PROCEDUREGERICHT; DIENSTVERLENING; COMMUNICATIEBEHEER